HOME>FAQ > What if the scanner cannot communicate with a car through the diagnose menu?

First, please check if the software has been updated to the latest version.

Second, please check if there is any data link connector besides the 16 Pin one.

In other case, please download the customer feedback questionnaire here below, fill it and email to support@foxwelltech.com . We will get back to you within one business day. 

Foxwell Feedback Questionnaire