HOME>FAQ > How to retrieve my password?

To find your password, please follow steps below:

1. If you forget your register ID or password, just click Sign in at the top right of the website, then click Forgot your user ID and/or password? . You are required to either input the serial number and register password or your registered email address. Then our system will send a validation message to your registered email address.

2. Please log in your email to verify the message.

3. Click the link in the email and go to the Reset Password page. Input your new password and submit it. Now you are able to log in with your ID and the new password.