HOME>FAQ > Why can't I register my scanner?

Why can’t I register my scanner?

First, please make sure the serial number and registered password are correct. Please pay special attention to letter “O” and number “0” and letter “I” and number “1” also. Even though there is a serial number on the back label, please always use the one you found by selecting Setup>About.

Second, if the serial number and password are proved to be right and you still fail to register, please contact your distributor for assistance.